Shipping Info & Rates
If you have specific shipping requests, include them in a note at checkout and we will do our best to accommodate. Items are handmade to order and typically ship within ten business days via USPS Priority Mail.
For custom orders, these rates may change depending on the nature of the project.
$5 base rate per order, +$1 for each item in an order
$20 flat rate per order, +$10 for each item, buyer is responsible for any customs fees
In-Person Pick Up at Event
Note: If you'd like to pick up an order while at an event, please email twigsandwool (at) gmail (dot) com before you place your order to receive a code for free shipping and ensure that your order will be ready. This is not always possible, depending on production schedules, but it's worth it to ask if we are scheduled to be at an event near you.
Returns & Exchanges
We do not offer returns at this time. If, for any reason, your order is defective or damaged, please contact us within 3 days of receiving it. We will work with you on a case-by-case basis to rectify this qualm.